What I learned at “Total Quality Leadership: Enhancing Day-to-Day Leadership in a Complex Business Environment”, 2010.03.05, Athenee Palace Hilton Hotel?

On the 5^th of March, 2010, I went to Athenee Palace Hilton Hotel, Le Diplomat Hall, to see Dr. Alexandros PSYCHOGIOS, PhD in Business Administration (University of Warwick, UK) and Senior Lecturer on Management & HR at CITY College – The International Faculty of the University of Sheffield.

What are my notes at the event?
- Oftentimes, management implies a sort of control;
- What is a complex system? Something that can’t be defined;
- Business gurus claim to bring you success overnight, but this rarely ever happens;
- Entropy – how much does a system change in time;
- In complexity there are a lot of opportunities;
- Success & rewards are coming when the risk is high;
- Complexity in societies is due to humans, rather than machines;
- Humans are doing mistakes, the sooner we accept this, the sooner we will be able to correct them;
- Customers are at the core of the management system;
- You can imagine management to be like this:

(source of image and license)
It is a spiral, a dynamic system, always evolving & developing & changing;
- Management today is always evolving;
- TQM (Total Quality Management) involves leadership, it should be TQL (Total Quality Leadership);
- When you say something to someone, you influence them;
- How to create trust?

• Take the blame;
• Share the credit;
• Pitch in and help (give the general guidelines support, but don’t involve);
• Be consistent;
• Be honest and fair to the people (if you reward someone, give the same reward when someone else does a similar thing);

- You should give & receive feed-back;
- Learning without feed-back is not learning;
- Steps within an organization:

• Step 1: Self-knowledge (evaluation);
• Step 2: Self-discipline (organization);
• Step 3: Self-sacrifice (resolving);

- You should quiet the voice in the head that says “I can’t do it!”;
- When you say “manager”, typically you mean “middle manager”;
- Managers should have micro-leadership skills;

That’s it, very nice event, I liked it a lot.

You can read a few other notes at Emanuel GRIGORAȘ and Florin GLINȚA.